Privacy Policy

At Oak Door Store (“we,” “us,” “our,” or the “Company”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website leaderdeco.com (the “Site”), interact with us, or purchase our premium doors, flooring, and architectural essentials.

We cater to discerning homeowners, developers, and interior designers globally. Our approach to your data mirrors the same principles of reliability, transparency, and customer-centricity that define our products and services. By using our Site, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and information about your use of our Site.

• Personal Identification Information: Name, email address, billing and shipping address, phone number, and payment information (processed securely via our payment gateway; we do not store full card details).
• Transaction and Order Details: Information about the products you purchase (e.g., statement doors, herringbone flooring, door hardware), order value, and selected delivery method.
• Account Information: If you create an account, your login credentials and preferences.
• Communication Data: Records of your correspondence with us via email or contact forms.
• Technical and Usage Data: IP address, browser type, device information, pages visited, time spent on the Site, and other diagnostic data collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal data for legitimate business purposes, including:

• To process and fulfil your orders, manage payments, and arrange delivery (Standard or Free Shipping over £50).
• To communicate with you regarding your order, provide customer support, and respond to inquiries.
• To administer your account and personalise your experience on our Site.
• To improve our Site, product range, and services based on usage trends and feedback.
• To send you marketing communications (where you have consented) about new products, offers, or design inspirations related to doors, flooring, and architectural hardware.
• To prevent fraud, ensure the security of our payment gateway (PCI DSS compliant), and comply with legal obligations.

3. Sharing and Disclosure of Your Information

We value your trust and do not sell your personal data. We may share information in the following limited circumstances:

• Service Providers: With trusted third parties who perform services on our behalf, such as payment processing (e.g., for Visa, MasterCard, JCB, PayPal), order fulfilment, shipping carriers, and IT support. These partners are contractually bound to handle data securely and only for the purposes we specify.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may share information for any other purpose with your explicit consent.

For our trade professionals and bulk order clients, specific project details may be discussed with our dedicated trade team to facilitate tailored invoicing and services.

4. Data Storage and Security

Your data’s security is paramount. We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

• We use industry-standard encryption (SSL/TLS) to secure data transmission during checkout and in our payment portal.
• We adhere to strict Payment Card Industry Data Security Standard (PCI DSS) compliance for all card transactions.
• We never store your full financial information on our servers.
• Personal data is stored on secure servers and retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
• While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We continuously review and enhance our security practices.

5. Your Rights and Choices

Depending on your location (particularly under UK GDPR and similar global regulations), you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to certain legal conditions.
• Restriction/Objection: Object to or request restriction of processing under specific circumstances.
• Data Portability: Request transfer of your data to another controller in a structured format.
• Marketing Opt-Out: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email.

To exercise these rights, please contact us using the details in Section 8. We may need to verify your identity before processing your request.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content.

• Essential Cookies: Necessary for the Site to function, such as enabling secure checkout and maintaining your session.
• Analytics Cookies: Help us understand how visitors interact with our Site, allowing us to improve navigation and product presentation.
• Preference Cookies: Remember your settings and preferences for future visits.
• Marketing Cookies: Used to deliver relevant advertisements about our products on other websites you may visit.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site, particularly the checkout process.

7. International Data Transfers

We serve customers globally (excluding certain remote regions). Your data may be transferred to, and processed in, countries other than your country of residence, including the United Kingdom where our servers are located. We ensure such transfers are protected by appropriate safeguards, such as standard contractual clauses approved by relevant authorities.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our dedicated team:

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page regularly.