Your guide to the Oak Door Store experience—crafted for the discerning homeowner, developer, and designer.
About Oak Door Store
Target Audience: Our clients are typically homeowners, property developers, and interior designers who value premium materials, architectural integrity, and timeless style. They are globally minded, often engaged in renovation or new-build projects, and seek a blend of affordable luxury and craftsmanship.
Store Style: Oak Door Store embodies a curated, reliable, and customer-centric ethos. Our tone is professional yet approachable, emphasising transparency, quality, and a seamless journey from vision to installation.
Product Characteristics: We specialise in statement doors (External, Bi-Fold, Fire, Glazed), architectural essentials, premium flooring (including Herringbone), and complementary hardware & accessories. Our products are selected for durability, style, and the ability to transform spaces.
Products & Collections
What types of doors do you specialise in?
We offer a curated range including External Doors, Bi-Fold Doors, Fire Doors, Glazed Doors, Garage Doors, and Architectural doors. Each is chosen for its craftsmanship, security, and design impact.
Do you offer samples for flooring or door finishes?
Yes, we provide samples for many of our flooring products (like Herringbone) and door finishes. Please contact our customer team at
[email protected] to arrange samples based on your project needs.
Are your fire doors certified?
Absolutely. Our Fire Doors and Fire Glazed Doors meet rigorous UK and international safety standards, ensuring both protection and style.
Can I get bespoke or custom-sized products?
Yes, we offer bespoke options for many products, including glazed doors and specific flooring patterns. Bespoke items require additional care in processing and packaging—details will be confirmed during ordering.
Ordering & Payment
What payment methods do you accept?
We accept all major credit/debit cards: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Yes. Our checkout uses industry-standard encryption. We do not store your full payment details on our servers.
Can I modify or cancel my order after placing it?
Please contact us immediately at
[email protected] if you need to modify or cancel an order. We process orders quickly, so early contact is essential.
Delivery & Shipping
Where do you deliver?
We ship globally to most countries! Some remote regions and parts of Asia may be excluded. You can check serviceability at checkout or contact us for confirmation.
What are my delivery options and costs?
- Standard Shipping (DHL/FedEx): Flat rate of £12.95. Delivery in 10-15 days after dispatch. Fully tracked.
- Free Shipping (EMS): Free on all orders over £50. Delivery in 15-25 days after dispatch. Ideal for planned projects.
How long does order processing take?
Orders are carefully checked and prepared within 1-2 working days. Bespoke or fragile items may require additional packing care.
Will I receive tracking information?
Yes. Once your order is dispatched, you’ll receive a confirmation email with a tracking link to monitor your shipment every step of the way.
What if I’m not home when the delivery arrives?
Please ensure someone is available to receive and inspect the shipment. Carriers will typically leave a card if no one is present. For large items like doors, we recommend planning for receipt.
Returns & Refunds
What is your returns policy?
We offer a straightforward
15-day return policy from the date of receipt. Items must be in original, unused condition with all packaging. Please see our full
Returns Policy for details on initiating a return.
Who pays for return shipping?
Return shipping costs are generally the responsibility of the customer, unless the item is faulty or incorrect due to our error. We will provide guidance on the return process once a return is authorised.
How long do refunds take?
Once we receive and inspect the returned item, refunds will be processed to your original payment method within 5-10 business days.
Account & Services
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favourites, and speed up future purchases.
Do you offer trade or bulk discounts for developers?
Yes, we have tailored services for trade professionals and large projects. Please email us at
[email protected] to discuss your requirements.
Can you help with installation or technical advice?
While we do not offer installation services directly, our product specialists can provide general guidance. We recommend using qualified local fitters for installation.
